Customer Care

Appellate Authority

The Office of the Appellate Authority for Tata Teleservices Limited and Tata Teleservices (Maharashtra) Limited (Constituted under the provisions of the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 (3 of 2007)

If you are unsatisfied with the resolution provided by our Nodal Officer, you can take up the complaint with the appellate authority.

Format for making appeals before the Appellate Authority (click here)

Procedure for making appeals before the Appellate Authority

• Appeal must be in the format prescribed in the regulation (in duplicate) - (for format click here)
• Every appeal must be filed within 3 Months from the date of decision of the Nodal Officer.
• All appeals are generally disposed of within 3 Months from the date of filing of appeal.
• Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority,
  no other appeal / direct complaint shall be entertained.
• For detailed procedure on disposal of appeals by Appellate Authority please refer the TRAI Regulation
  on Consumer Protection and Redressal for Grievances (3 of 2007)

Status of pending appeals

• Status of pending appeals TTSL
• Status of pending appeals TTML

Name, address and contact details of office of the Appellate Authority

Tata Teleservices Limited & Tata Teleservices (Maharashtra) Limited Appellate Authority Office Contact Details

Area/Circle	Contact Address	Appellate Authority Details
Delhi	Tata Teleservices Limited, 2A, Old Ishwar Nagar, Main Mathura Road, New Delhi -110065, Near Modi Mill Flyover	Mr. Sanjay Tiku Phone :  011-66552557 Fax :  011-66552020 Email :  Appellateauthority.Delhi@tatatel.co.in

To check the Appellate Authority Details for other circles click here.